At The Emu Farmers Co., we take pride in the quality of our products and are dedicated to providing a great customer experience. If you wish to return your purchase, we offer refunds, exchanges, or replacements for goods returned within 14 days of receipt, as long as they are in their original condition. Our returns process fully complies with all requirements underAustralian Consumer Law (ACL), ensuring your rights are respected.

‍Faulty, Damaged, or Incorrect Products
‍If your product arrives faulty, damaged, or not as ordered, please let us know within 7 days of receiving your order by emailing info@emufarmers.com.auor calling (03) 7067 7912. We’re here to assist and resolve any issues promptly.

‍Goods Damaged in Transit
‍We package every order with care, but on rare occasions, items may be damaged during delivery. Should this happen, contact us within 7days of receipt. You may be asked to provide photographs of the goods and packaging—please keep these materials until you receive further instructions from our team.

‍Refunds
‍Once we receive and inspect your returned items, we’ll confirm the status of your refund via email. Refunds (full or partial) will be processed using your original payment method, minus any applicable shipping charges or external fees if required. You’ll be notified as soon as your refund has been actioned. Please note, financial institutions may take up to 15business days to process transactions.If your refund hasn’t arrived after 15 business days, please check with your bank or credit card provider first. For further assistance, you’re always welcome to reach out at info@emufarmers.com.au and we’ll be happy to help.

‍Sale Items
‍Refunds for sale items apply only to the price paid at the time of purchase.

‍Exchanges
‍If you’d like to exchange an item, simply contact us at info@emufarmers.com.au. We’re happy to help you find exactly what you’re looking for.

‍Shipping Returns
‍To qualify for a refund, all returns must be sent back in their original condition. Return postage remains the responsibility of the sender; however, if your goods are found to be faulty, damaged, or incorrect, we will reimburse your shipping expenses upon presentation of relevant receipts.We aim to make every step of the returns process smooth and fair, ensuring your satisfaction and rights as our valued customer.